カナダ産フッターライトホワイトグースダウン枕

Hi Sam, I'm so sorry to hear about what you're experiencing. Your pillows come with a 5 year warranty against manufacturing defects, like leakage. We hope to hear from you about a warranty claim so we can provide you with a repair or replacement. All of our pillows are made with downproof fabric, but there are rare cases where there's a faulty bit of fabric. Unfortunately, quality control processes are not usually enough to catch this type of issue - it can't be found via inspection. We would have to have every inch of fabric tested, which isn't really possible. We haven't had any other complaints about this product, so I'm guessing it was an isolated issue. Of course, I'm so sorry you got stuck with it - it's very frustrating and something we would love to make right for you. (Also just want to clarify to other readers that these pillows are down, not feather!)

Hi there, Thank you so much for your review - it will be helpful for other shoppers! You are correct that down pillows are very soft and sinky (as stated in the product description). Down is a very soft, delicate material that doesn't have the heft or structure to provide much support in pillows. It also happens to be quite expensive per ounce. It is important to note that more expensive does not necessarily mean 'better'. The best pillow for you depends on your personal preference, sleeping position, body size/shape, etc. While down pillows work well for some people, many people need more support than they can provide. We offer a variety of pillows to suit different sleep styles. It sounds like you may be better suited with a pillow containing feather. Feather provides more support due to the springy feather quills. We're happy to help match you with the right pillow for your needs, so we'll be in touch. It can be tough to find the right fit!
Finally, we do provide free returns for unused product within 30 days. I know it can be hard to gauge the support level without using the pillow, but we recommend giving it a good feel between your hands when you receive it. If it feels way too soft, you can return and try another option. If you have used your pillow, we can add or remove fill to adjust the support level for you.
I'm so sorry that this pillow didn't work out for you. I know it is very frustrating.