Buy Back & Recovery Program

Send your end-of-life down products back and earn up to 15% of the current retail value of the product in the form of a CDFC gift card!

The aim of this program is to recover material from products that have reached the end of their useful life. This recovered material will eventually be cleaned and recycled.

What is the benefit of recovering down?

While our down duvets and pillows are made mostly from materials that are biodegradable and renewable, recovery helps save landfill space and reduce the greenhouse gas emissions generated by biodegradation of the material. The cleaning process involved in recycling down is also lighter and less environmentally impactful than cleaning virgin down. There are also benefits to recovering and reusing materials locally, as it minimizes shipping and transport-related emissions involved in sourcing down from afar.

Am I eligible to participate?

• Is your product Canadian Down & Feather Company brand?
• Is your item filled with down?
• Are you located in Canada or the United States?
• Is your item at the end of its useful life? In other words, are you ready to dispose of the item?
• Is your item unaltered? In order words, has your item never had modifications made to it by a party other than Canadian Down & Feather Company?

If you answered Yes to these questions, you’re eligible to participate!

If you’re not sure if your product is filled with down or if it is CDFC brand, feel free to contact us and we can help investigate. Please include photos of any sewn-in labels and as much information as you can recall about where and when you purchased the item.

Please note that feather product is not currently eligible for recovery, but we’re working on it! If your product contains feather, including in blended product or one of our Down Perfect™ products, it is not eligible to send back at this time.

How much can I receive for my product?

The value of your product depends on the type and amount of down it contains. In general, the higher the loft, the more the down is worth. Goose down is also worth more than duck down of the same loft. Finally, the more down the product contains, the more the product is worth. The value will be about 8-15% of the regular retail price of the product, which you can reference on our website.

The details of your product must be confirmed by our inspections team. The amount that you receive may be more or less than the estimate we provided. If your product still has all of its original sewn-in labels, it will be easier to confirm the specifications of the down, although we will also inspect the materials closely by weighing, hand-feel and other clues to ensure they match the labels. If labels have been removed, our experienced inspections team will make every effort to confirm the product details through other methods. We will value the product at the highest verifiable specifications upon inspection.
Although you may be confident in your product’s specifications, we can only value it based on what is verifiable for us upon inspection. For example, if the label that confirms the species of the down has been removed, we may need to assume that it is duck down.

Unfortunately, we cannot use proof of purchase as verification of your product’s specifications. We cannot verify that the product sent back to us is the same one on your receipt or order confirmation.

How does it work?

If you’d like to send back your product, fill out the Buy Back Request Form at the bottom of the page.

Our Customer Service Team will email you with an estimate of the amount you can expect to receive in the form of a gift card. This amount is subject to change upon inspection.

Please confirm that you’d like to go ahead within 7 days and we will send you a prepaid return label.

Parcel the product up in a cardboard box and seal it securely. Affix the prepaid return label to the box and drop it off with the carrier indicated on the label within 7 days of receiving the label.

Within 3 business days of receiving your item, we will conduct a detailed inspection to confirm that the product has not been altered or tampered with and to evaluate the quality and amount of the down in the product. We’ll then issue you a digital CDFC gift card by email!