HELP CENTER

FREQUENTLY ASKED QUESTIONS

DOWN & FEATHER

Is your down and feather ethically sourced?

What is the difference between down and feather?

Is goose down better than duck down?

Are your products hypoallergenic?

What is loft?

What is Hutterite down?

DUVETS

What are the dimensions of your duvets?

Do you sell duvet covers? What size covers do I need?

What is the difference between Regular Weight and All Season Weight?

I'm trying to decide between two duvets. Whats are the differences?

I would like a heavier-style duvet with some weight to it. Which ones should I look at?

PILLOWS

How often should I replace my pillows?

I'm trying to decide between two pillows. What are the differences?

What is the best pillow for my sleeping style?

TAKE THE PILLOW QUIZ

CUSHIONS & CUSHION COVERS

My cushions look a little flat! What can I do?

What size cushion will fit my cover best?

CARE

Can I wash my product?

SHIPPING

How much does shipping cost?

How long will I wait for delivery?

Will I receive my order by Christmas?

RETURNS

What is your return policy?

How does the returns process work?

My product isn't working for me, but I've used it. Is there anything I can do?

SALES, PROMOTIONS & GROUPON

Are there any sales coming up?

Need more information regarding Groupon?

PAYMENTS

What is Sezzle?

WARRANTY

Is my product covered under warranty? And for how long?

How do I register my warranty?

ABOUT DOWN & FEATHER PRODUCTS

Thread Count

Box Construction

Baffles

Waterfowl Vs. Landfowl

Down

Feather

Pure Vs. Blend

Goose Vs. Duck

Colour

Loft

Allergies