Buying Pillows Online

Hi Colleen, We have made note of your request and will pass it along to the team for consideration! I’m sure there are others looking for something similar.

Would love a gel microfibre standard pillow in firm. Your pillows are the best – I just need one a bit more firm than the medium loft (side sleeper).

Any chance you’ll ever make a firm version? I’ll pay more…..lol.

Hi Mona, The Microfiber Down Alternative Pillow is a popular choice for kids. However, the White Down Pillow could work in the Soft support. You’ll find it’s on the flatter side, but smaller bodies need flatter pillows!

Hello, I need a good pillow for my 4 year old, should I get soft or medium? Is white down pillow good for him? I got the same duvet for him and it’s perfect. I appreciate your help in advance.

Hi Anna, Side sleepers tend to need a fair bit of support in order to achieve even alignment along the head, neck and spine. Side sleepers typically benefit from a pillow containing feather (like the Down Perfect Pillow), as the springy quills are what provide the required support. All down and feather products have some ‘give’ to them and shouldn’t put too much pressure on the ears. These are malleable materials! However, if the ears are really sensitive, you may want to stay away from pillows that are too firm and go with something like the Gel Microfiber Pillow. It’s still fairly supportive, but a gentler support than the Down Perfect. It all comes down to personal preference and sensitivities, but I hope this information helps guide you!

I am looking for a pillow for a side sleeper with sensitive ears. Any suggestions?

Hi Rebecca, While side sleepers typically need a lot of support, some do prefer a softer pillow! I would recommend the Gel Microfiber Down Alternative Pillow. It’s soft and plush, but provides some gentle support. Down pillows are soft, but probably too soft for side sleeping. They may not keep the head elevated enough for even neck alignment. None of our pillows should cause you to overheat! The cotton shells are quite breathable :)

Is there a recommended pillow for a predominantly slide sleeper who likes a bit of softness and malleability and who is a hot sleeper? Thanks.

Hi Judith, Of course! Email our customer service team, and they can pull up your previous orders.

I bought a pillow from a few years ago if you have it on record.?
I would like the same pillow!I’m a back and side sleeper.

Hi Connie, 5 years is a very rough guideline. Pillows can last longer, but it depends on many factors – how often the pillow is used, how clean the environment is, whether a pillow protector is used, and how much the user sweats / secretes oils (we’re all different!) If the fabric or stitiching of the pillow is very worn, it probably needs replacing. If it has yellowing or an odour, you can try cleaning it before tossing it! For pillows filled with natural materials, like cotton and down, it will compost or biodegrade!

What are the signs a pillow needs replacing?
Obviously if feathers start poking out, but just wondering what else?
Is 5 years a guideline? How can I responsibly dispose of old pillows?
My pillow collection includes feather and down, wool, and buckwheat.
Thank you!
Connie

Hi Donna, That depends on the product! We use both local and imported materials. For example, the goose feather in the White Goose Feather Pillows is imported, while the down in the Hutterite Goose Down Pillows is from Alberta. This information is generally stated in the product description, but if you have any questions or need clarification, email us at info@canadiandownandfeather.com with the product you’re looking to buy, and we can advise.

Hi, I’m needing to purchace new pillows. I’m wondering where the materials, (down and feathers) for your pillows are from.Thanks you

Hi Sandy, You can find this information on the product page in the ‘Specifications’ section (next to ‘Description’). The Medium contains 17 ounces of fill, while the Firm is 20 oz!

Hi Paula, We don’t sell pillow protectors – we specialize in down and feather products! Most major department stores carry them…Walmart, Amazon IKEA, etc.

Do the pillows come with pillow protectors? I don’t see them for sale on your site

Hi Suzanne, Are you looking to purchase the same pillow you bought previously? Just reach out to our customer service team and they can find your old order and provide you the link to the same product.

Hi Lia, Thanks for your question! Those are very different pillows! The 850 Loft Hutterite Goose Down is filled with down. This means it is a very soft and sinky pillow. Down is made up of tiny, fluffy clusters which trap a lot of air. That air is squeezed out with the weight of the head, so these pillows compress significantly and don’t provide much support. The Hutterite Down Perfect pillow is a 3-chamber pillow – the inner chamber is filled with feather, which provides excellent support due to the feather quills. The outer chambers are filled with a small layer of soft down, which provide a buffer against the feather. Side sleepers tend to need a lot of support in order to keep proper neck alignment. Down pillows don’t usually provide nearly enough support for side sleepers, so I’d recommend the Down Perfect in this case!

how do i order a pillow with no sku or reference number ? to assure i get the correct product

Hi, I’m a side sleeper and at times back sleeper and I’m having a hard time deciding between the 850 Loft Hutterite Goose Down Pillow (Medium) and the Hutterite Down Perfect Pillow (Medium)?What is the main difference between them?

Hi Laura, That is peculiar! Have you washed the pillows? How long have you had them for? Feather pillows shouldn’t clump, if properly cared for. We can chat further by email to try to figure out how the clumping happened and set you up with something you may enjoy more!

I have a number of lower quality feather pillows that I’ve purchased over the years. They all started out comfortable but gradually developed feather clumps that I can’t seem to get rid of. Is this typical of feather pillows or is it a matter of “you get what you pay for”?

Hi I’m plan on buying several new pillows but don’t exactly know just where to start. Would someone be able to assist. I also am aware that The Bay also has a 50% off sale. Which would be more lucrative as I am planning to buy many.
Could someone please advise and assist.
Thanks
Margaret

Hi Leanne, We have 3 different goose down pillows. The White Goose Down Pillows (blue packaging) are made with 575 loft goose down and 260 thread count cotton. The Hutterite Goose Down Pillows (purple) are made with 700 loft goose down farmed in Alberta and 400 thread count cotton. The 850 loft Hutterite Goose Down Pillow (red) are made with 850 loft goose down and 500 thread count cotton. If you can send us an email with some more details about your pillows, we can help you find a match! :)

I have had goose down pillows for years and I cannot find the same! Help!

Hi Chris, Great question! Our Down Perfect pillows are 3 chamber pillows. The inner chamber, which contains 90% of the total fill, is filled with feather. The outer chambers are filled with down, and this accounts for 10% of the total fill weight. The down in these outer chambers is at least 75% down cluster. I hope this helps!

Hi! Your website says that a product has to be at least 75% down to be labeled as a “down” product, but in one of the answers, you say that your “down pillows” are 90% feather and 10% down. Can you clarify the discrepancy there? Thank you!

Hi Leslie, Both the Down Perfect Pillow and the Hutterite Down Perfect pillow are composed of 90% feather and 10% down. The Down Perfect Pillow contains goose feather and 575 loft goose down and features a 255 thread count shell. The Hutterite Down Perfect Pillow contains duck feather and 700 loft duck down farmed by the Hutterites in Alberta, with a 400 threadcount shell. They are the same in terms of support level!

I am looking at the Hutterite Down Perfect pillows…what is the ratio of down to feathers in them? And how do they compare to the “Down Perfect” other than in price?

I want 100% down standard pillows. I have always washed my own pillows using a runner to pound and thoroughly drying them, is there a sale coming up? And how can I order? Can you help or recommend another company thanks.

Hi Geraldine, Thanks for your question! Of course there can be variation according to personal preferences/needs, and I would recommend speaking to a doctor if you’re experiencing quite a bit of pain to see what they recommend. Generally, side and back sleepers need a medium support pillow (Medium Down Perfect Pillow is quite popular). This should provide enough support for side sleeping without propping the head up too much for back sleeping. I hope this helps.

I would like to know which pillow would be best for me. I get tons of headaches and stiffness in my neck. Which should I purchase? I sleep on side and back.

Hi Jennifer. The type of pillow you’re describing is a down pillow. Our down pillows are in the red, purple and light blue packaging! :)

Hi Betty,

The Down Perfect Pillow contains 90% feather, 10% down. We believe the 3-chamber design is best for comfort. The outer layers of down prevent you from feeling the feather quills. I hope this helps!

I want to replace some well-loved pillows that I purchased from you a good 15 years ago. I believe that they’re the “soft” type. They can easily be folded and scunched up. They don’t return to the original shape on their own, like memory foam ones do – they need to be fluffed. I find most pillows, even feather ones, far too over stuffed for my liking. Do you still offer this sort of loose down pillow?

I am looking for the perfect pillows but I do want white goose feathers with down – what is the percentage of each and also is it better to have the pillow mixed with both in the case or is it better to have an inner core of feathers and outer core of down.
Thank you
Betty

I like a heavier pillow that doesn’t bounce back to the shape once you lift your head from it. Would I be looking for a soft or medium pillow with a higher down or higher feather percentage?

I want a feather pillow in queen and King size and medium support I have one I buy in Germany 37 years ago since I being trying to get a new ones but is so hart to fine a good quality so I want to know The warranties of you products and how to care the pillows.
Thank you!

Hi Sandi, It’s about 90% feather, 10% down! :)

What is the feather to down ration on your medium king size feather and down pillow

Hi James, That depends on which pillow you’re looking at! Please email us at info@canadiandownandfeather.com with a link to the pillow you’re interested in, and we can provide that information! :)

What is the feather to down percentage please. Can’t seem to see the ratio on a medium pillow.

Hi Lisa,
We recommend dry cleaning products that contain natural down and feather. The main reason for this is that if any moisture remains in the pillow after washing, mold, mildew and other bacteria may develop. If your pillow needs washing, bring it to a professional cleaner who has experience washing down and feather products. I hope this helps! :)

Can I wash my down/feather pillow?
If yes, how would I do this.
Thanks,
Lisa