Buying Pillows Online

Thank you for raising this, Mark. The more requests we get for the same product, the more we can advocate for bumping it up on the priority list. This one is on our list, and we hope to be able to work on this soon. I wish I could share more, but rest assured that we've definitely taken note of this one.

Hi Zip, I think you'll find that any feather, down, or down alternative pillow is fairly absorbent. In fact, natural down or feather are probably more absorbent. However, down and feather are sensitive to moisture and are best used in a dry environment. Repeated exposure to moisture can result in mold, mildew and bacteria growth. Microfiber pillows are less prone to this issue. Ultimately, I would recommend a Microfiber pillow covered in a thick, absorbent, waterproof pillow protector to help preserve the longevity of your pillows!

Hi Teryl, Back sleepers tend to need moderate support and side sleepers tend to need firm support. Folks who sleep on their back and side usually benefit from something moderately firm that can provide enough support for side sleeping without propping them up too much for back sleeping. The Down Perfect Pillow in Medium would be a popular choice. However, it’s important to note that personal preferences can vary, as can body size/weight, mattress firmness, and other health factors like injury. Has your doctor recommended a soft or firm pillow to you? It may be best to check with them first, as the above is just a rule of thumb!

Hi Laurie, Side sleepers tend to need a fair bit of support, and back sleepers need moderate support. Usually we would recommend something with moderate support, and that can be achieved with feather (something like the Down Perfect Pillow in Medium). However, it seems like you have some unique needs. If you prefer a flat and soft pillow, down is definitely the way to go! A down pillow in Soft or Medium should work well.

Hi Terri, Yes, The longer the pillow the more it will depress into the center with the weight of the head. Similarly, Queen will sink down more than Standard size. Even though the larger sizes contain more fill, this is just inevitable. There’s more space for the fill to be compressed out to either side. If this is of concern, I would opt for a shorter pillow – even Standard! Or, you could opt for a pillow made of foam slab or some other material that can’t squish / compress outward like feather or down.

Hi Deanna, All down and feather products trap air, and are therefore malleable and foldable. Feather pillows are more robust, so while you can smush and fold them, they’re going to be fairly hefty and thick. If you need a lot of support, you may want to go with a feather fill. Down pillows are quite soft so they fold and mold really easily – if you like to fold your pillow, down fill is often ideal because the height of the pillow after folding shouldn’t be too high.

Hi Colleen, We have made note of your request and will pass it along to the team for consideration! I’m sure there are others looking for something similar.

Hi Mona, The Microfiber Down Alternative Pillow is a popular choice for kids. However, the White Down Pillow could work in the Soft support. You’ll find it’s on the flatter side, but smaller bodies need flatter pillows!

Hi Anna, Side sleepers tend to need a fair bit of support in order to achieve even alignment along the head, neck and spine. Side sleepers typically benefit from a pillow containing feather (like the Down Perfect Pillow), as the springy quills are what provide the required support. All down and feather products have some ‘give’ to them and shouldn’t put too much pressure on the ears. These are malleable materials! However, if the ears are really sensitive, you may want to stay away from pillows that are too firm and go with something like the Gel Microfiber Pillow. It’s still fairly supportive, but a gentler support than the Down Perfect. It all comes down to personal preference and sensitivities, but I hope this information helps guide you!

Hi Rebecca, While side sleepers typically need a lot of support, some do prefer a softer pillow! I would recommend the Gel Microfiber Down Alternative Pillow. It’s soft and plush, but provides some gentle support. Down pillows are soft, but probably too soft for side sleeping. They may not keep the head elevated enough for even neck alignment. None of our pillows should cause you to overheat! The cotton shells are quite breathable :)

Hi Judith, Of course! Email our customer service team, and they can pull up your previous orders.

Hi Connie, 5 years is a very rough guideline. Pillows can last longer, but it depends on many factors – how often the pillow is used, how clean the environment is, whether a pillow protector is used, and how much the user sweats / secretes oils (we’re all different!) If the fabric or stitiching of the pillow is very worn, it probably needs replacing. If it has yellowing or an odour, you can try cleaning it before tossing it! For pillows filled with natural materials, like cotton and down, it will compost or biodegrade!

Hi Donna, That depends on the product! We use both local and imported materials. For example, the goose feather in the White Goose Feather Pillows is imported, while the down in the Hutterite Goose Down Pillows is from Alberta. This information is generally stated in the product description. Our imported materials come from USA, Europe and Asia. It may come from any one of these areas or a mix.

Hi Sandy, You can find this information on the product page. When you select the size and weight, you'll see the oz weight auto-update. Alternatively, you can click Dimensions & Fill Weights on the product page. The Medium contains 17 ounces of fill, while the Firm is 20 oz!

Hi Paula, We don’t sell pillow protectors – we specialize in down and feather products! Most major department stores carry them…Walmart, Amazon IKEA, etc.

Hi Suzanne, Are you looking to purchase the same pillow you bought previously? Just reach out to our customer service team and they can find your old order and provide you the link to the same product.

Hi Lia, Thanks for your question! Those are very different pillows! The 850 Loft Hutterite Goose Down is filled with down. This means it is a very soft and sinky pillow. Down is made up of tiny, fluffy clusters which trap a lot of air. That air is squeezed out with the weight of the head, so these pillows compress significantly and don’t provide much support. The Hutterite Down Perfect pillow is a 3-chamber pillow – the inner chamber is filled with feather, which provides excellent support due to the feather quills. The outer chambers are filled with a small layer of soft down, which provide a buffer against the feather. Side sleepers tend to need a lot of support in order to keep proper neck alignment. Down pillows don’t usually provide nearly enough support for side sleepers, so I’d recommend the Down Perfect in this case!

Hi Laura, That is peculiar! Have you washed the pillows? How long have you had them for? Feather pillows shouldn’t clump, if properly cared for. We can chat further by email to try to figure out how the clumping happened and set you up with something you may enjoy more!

Hi Margaret, We can certainly assist! You can reach out to our customer service team by phone, email or live chat. If you have some information about your sleeping position, what you're looking for in terms of overall feel / performance / support level, pillows you've tried in the past, etc that will help us make a personalized recommendation!

Once you decide on the product, we recommend checking the price at various retailers. Which retail channel is cheaper depends on the product and time of year.

Hi Leanne, We have 3 different goose down pillows. To find and compare these pillows, take a look at our Product Comparison Chart at the Pillows filled with 'down' and with the species 'goose'. If you'd like to tell us a bit more about your former pillows in terms of overall feel and support level, we'd be happy to find you a match!

Hi Chris, Great question! Our Down Perfect pillows are 3 chamber pillows. The inner chamber, which contains 90% of the total fill, is filled with feather. The outer chambers are filled with down, and this accounts for 10% of the total fill weight. The down in these outer chambers is at least 75% down cluster. I hope this helps!

Hi Leslie, All of our Down Perfect Pillows are the same in that they are 3-chamber pillows which house feather in the core and down in the outer chambers. The feather in the core makes up about 90% of the total fill weight, and the down makes up the remaining 10%. The Down Perfect Pillow contains goose feather and down and features a 255 thread count shell. The Hutterite Down Perfect Pillow contains duck feather and down farmed by the Hutterites in Alberta, with a 400 thread count shell. They are the same in terms of support level! I recommend looking at the Product Comparison Chart, where you can compare all of the specs at a glance!

Hi Joan, I understand that you're looking for a down pillow! You can see which pillows are filled with down on our Product Comparison Chart. Please note that no down product is 100% down, as it's impossible to achieve 100% down cluster content. (It is actually illegal to claim that a product is 100% down!) Down products must be a minimum of 75% down cluster. The other materials may include down fiber, feather fiber, feather, etc. This is a bit technical, but rest assured that any of our down products meet the feel and performance you're looking for when you say '100% down'.

You can wash your pillows if you prefer, however, it's not what we recommend, and it will invalidate your warranty!

You can order online through this website! We do have sales from time to time. If you sign up for our newsletter at the bottom of the homepage, you'll be the first to hear when the next sale starts.

Hi Geraldine, Thanks for your question! Of course there can be variation according to personal preferences/needs, and I would recommend speaking to a doctor if you’re experiencing quite a bit of pain to see what they recommend. Generally, side and back sleepers need a medium support pillow (Medium Down Perfect Pillow is quite popular). This should provide enough support for side sleeping without propping the head up too much for back sleeping. I hope this helps.

Hi Jennifer. The type of pillow you’re describing is a down pillow. Any of our down pillows should fit the bill! You can see which pillows are filled with down on the Product Comparison Chart. Our down pillows come in Soft (flatter style, minimally supportive, your head will almost hit the mattress), Firm (puffy, but still sinky, malleable and compressible, gently supportive), and Medium (in-between)!

Hi Betty,

The feather in the Down Perfect Pillow makes up about 90% of the total fill weight. The down makes up the remaining 10%. We believe the 3-chamber design is best for comfort. The outer layers of down prevent you from feeling the feather quills. I hope this helps!

Hi Brad, Both down and feather will compress down with the weight of the head and won't spring back fully without fluffing. When you lift your head, it may slowly inflate with some more air, but won't return to its original state. If you're looking for a heavier pillow, that sounds like feather fill. Down is very light and airy. I'm not sure how much support you need when your head is on the pillow though. Feather will provide more support and elevation, while down is more soft and sinky and compresses further with the weight of the head.

Hi Cristina, We have several feather pillow options but I imagine our White Goose Feather Pillows are most similar to the ones you purchased in Europe. They are traditional feather pillows. The warranty period for each product is listed on the product page. You can also compare all of our pillows by warranty period on the Product Comparison Chart. In many cases, pillows will last longer than their warranty period, but do note that all pillows have a limited lifespan. Pillows are exposed to a lot of body oils, moisture, etc and will need to be replaced for hygienic reasons eventually. Feather pillows should be dry cleaned, as they are sensitive to moisture. If they need to be washed, we recommend bringing them to a professional cleaner.

Hi Sandi, You're referring to one of our Down Perfect Pillows, I believe! The feather in the core chamber makes up about 90% of the total fill weight. The down in the outer chambers makes up the remaining 10%.

Hi James, That depends on which pillow you’re looking at! Please email us at info@canadiandownandfeather.com with a link to the pillow you’re interested in, and we can provide that information! :)

Hi Lisa,

Natural down and feather products should be dry cleaned. The main reason for this is that if any moisture remains in the pillow after washing, mold, mildew and other bacteria may develop. Also, home machines are generally too small for these products, which results in unnecessary wear and tear. If your pillow needs washing, bring it to a professional cleaner who has experience washing down and feather products.

Of course, it's your product, and it's your choice! If you wash it at home, your warranty will be rendered invalid. If you're comfortable with that, we're happy to provide some guidelines. Wash in a large machine with no agitator on a gentle, low heat cycle with mild detergent. Dry on a low heat setting for several dryer cycles. When you think it's fully dry, dry it a few more times!