The Product ID number can be found in the upper right corner of the warranty card.
First name of the product owner.
Last name of the product owner.
Antigua and Barbuda
Bolivia, Plurinational State of
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegovina
British Indian Ocean Territory
Central African Republic
Cocos (Keeling) Islands
Congo, the Democratic Republic of the
Falkland Islands (Malvinas)
French Southern Territories
Heard Island and McDonald Islands
Holy See (Vatican City State)
Iran, Islamic Republic of
Isle of Man
Korea, Democratic People's Republic of
Korea, Republic of
Lao People's Democratic Republic
Macedonia, the former Yugoslav Republic of
Micronesia, Federated States of
Moldova, Republic of
Northern Mariana Islands
Palestinian Territory, Occupied
Papua New Guinea
Saint Helena, Ascension and Tristan da Cunha
Saint Kitts and Nevis
Saint Martin (French part)
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Sao Tome and Principe
Sint Maarten (Dutch part)
South Georgia and the South Sandwich Islands
Svalbard and Jan Mayen
Syrian Arab Republic
Taiwan, Province of China
Tanzania, United Republic of
Trinidad and Tobago
Turks and Caicos Islands
United Arab Emirates
United States Minor Outlying Islands
Venezuela, Bolivarian Republic of
Virgin Islands, British
Virgin Islands, U.S.
Wallis and Futuna
Province, territory or state of the product owner.
Province, territory or state of the product owner.
British Columbia (BC)
New Brunswick (NB)
Newfoundland and Labrador (NL)
Northwest Territories (NT)
Nova Scotia (NS)
Prince Edward Island (PE)
District of Columbia (DC)
New Hampshire (NH)
New Jersey (NJ)
New Mexico (NM)
New York (NY)
North Carolina (NC)
North Dakota (ND)
Puerto Rico (PR)
Rhode Island (RI)
South Carolina (SC)
South Dakota (SD)
Virgin Islands (VI)
West Virginia (WV)
Street address of the product owner.
City of the product owner.
Postal or zip code of the product owner.
Telephone number where the product owner can be reached.
Email address of the product owner.
Date of Purchase
Date the item was purchased.
Please provide an invoice number, receipt number, order ID, order number, or voucher code.
Name of Authorized Distributor
Name of the store or website from which the item was purchased.
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We stand behind our products. All Canadian Down & Feather Company products feature a warranty against manufacturing defects from the date of purchase, provided proper care is given to it and manufacturer's suggested care instructions have been followed.
The warranty period varies by product. You can find the warranty period for your product on the product packaging or in the description on the product web-page. The warranty is not transferable and limited to repair or replacement only and there are no other expressed and implied warranties.
The warranty does not cover shipping charges to Canadian Down & Feather Company. If product is repaired or replaced under warranty, Canadian Down & Feather Company will cover the cost of shipping back to the customer.
If the damage is determined by Canadian Down & Feather Company to be the result of normal wear and tear, an accident, or abuse then repairs may be made at a reasonable cost.
How do I register my warranty?Every product is packaged with a warranty card which is printed with a unique product ID. You can fill out the warranty card and mail it to us at the address on the card.
Alternatively, you may register your warranty online, by filling out the form on this page.
It is important that you retain your original purchase receipt, warranty card, and any labels and/or packaging. You may be asked to present these in order to validate your warranty at time of service.
What is a manufacturing defect? Any defect or damage caused by the manufacturer (that’s us!) qualifies as a manufacturing defect. It’s important to inspect your product carefully as soon as you receive it to identify any such defects. It’s also important to care for and protect your product properly. Failure to do so will invalidate the warranty. For example, unfinished or loose seams, a missing corner loop, an empty section of a duvet, or a significantly leaky shell would be manufacturing defects. Issues caused by the customer such as normal wear and tear, spills, stains, rips, down shifting with use, or shrinkage in the washing machine, are not covered under warranty.
How do I make a warranty claim?
If your product is defective or damaged, please email us at
email@example.com. Please provide your name, order number and a detailed description of the problem. Please also attach photos of the product that illustrate the issue as much as possible. It is very important that we receive notice of your claim via email before we receive the product to ensure it is directed to the right person once it arrives.
Once we acknowledge receipt of the email, you may ship your product to us at 135 St. Regis Crescent South, Toronto, ON M3J 1Y6 Attn: Warranty Department. Your warranty does not cover inbound shipping. The customer is responsible for the shipping cost to Canadian Down & Feather Company.
We will inspect your product and notify you of the resolution. If a manufacturing defect is identified, we will repair or replace the product and ship the product back to you at our cost. If the damage is determined by Canadian Down & Feather Company to be the result of normal wear and tear, an accident, or abuse, we may offer to repair the product at a reasonable cost and the return shipping will be paid by the customer.