We hope you and your loved ones are staying safe and well. We hope you know you have our support, friendship and gratitude through this difficult time.
At CDFC, we take the health and safety of our staff and our community very seriously. We are taking all of the necessary measures and precautions to do our part to help flatten the curve, while maintaining our commitments to our valued customers. We are monitoring the advice and recommendations of our local, provincial and federal officials closely and will make updates to the below if there are any changes or interruptions to service.
We are doing our very best to provide the same quality products and service as usual. We do appreciate your understanding and your patience with us as we navigate this new way of working.
As of March 16, 2020, our Toronto office and showroom is closed to the public. All office staff are working remotely. We are still fulfilling all online orders within our posted timelines.
Please note that as of April 20, 2020 we have been informed that Canada Post is experiencing some delays which may result in additional transit times for some orders.
Due to delays and capacity issues with all of our partner carriers, we are not able to guarantee Christmas delivery for any orders this year. We encourage you to purchase gifts as early as possible.
We are taking the following measures at our production facility and warehouse:
- daily thorough cleaning and sanitizing of all facilities and work stations
- frequent hand washing
- re-organizing of space and work flow to ensure more than ample space between staff members at all times and reduction of common touch points
- re-organization of work schedules to minimize the number of staff members in the building at one time and eliminate communal break times
- delaying opening of returned product for a minimum of 3 days
If you have any questions or concerns about how we are handling COVID-19, please do let us know.
Stay well <3